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Quality Analyst/ Social Media/ Ecommerce/ NON Voice/ SAL UPTO 4.4lpa

Hiring for Mnc's

1 - 3 YearsBengaluru

Posted: 27 days ago

Job Description

Hi,

Warm greetings..!!
Looking out for job???

Dial - 7829330187

Quality Analyst

Position Name : Customer Delight Executive/ (Non-Voice Process_Email & Chat)

Educational Qualification : 12th grade Passed/Diploma/ undergraduate/ Graduate (any stream)

Job Description

A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.

Responsibilities

-Proactively attend all the queries, complaints, requests across the companys social media platforms.
-Raise issues to the concerned teams and follow up for resolutions
-Proactively and continuously keep the customer and stakeholders informed about the status of the problem
-High level of individual discretion to ensure customer satisfaction and business success
-Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
-Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
-Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Social Media

Job Description :

A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.

Responsibilities :

-Proactively attend all the queries, complaints, requests across the company's social media platforms.

-Raise issues to the concerned teams and follow up for resolutions

-Proactively and continuously keep the customer and stakeholders informed about the status of the problem

-High level of individual discretion to ensure customer satisfaction and business success

-Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly

-Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely

-Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Requirements

-Good command over English Language, ability to effectively communicate information in written format

-Working knowledge of platforms like Facebook, Google Play Store and Twitter

-Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable

-A problem- solving attitude

-Customer service experience of at least one year

-Should be smart, witty and have a sense of humor

-Willingness to work in shifts (24/7 working environment)

For more information call -

Palak 7829330187

Aditi 9916373388

Vijay 8884444052

Chethana 7829336034


Salary: INR 3,00,000 - 4,50,000 P.A. Night Shift Allowance + BOTH WAY CABS / Client Incentives
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile

* Good command over English Language, ability to effectively communicate information in written format

* Working knowledge of platforms like Facebook, Google Play Store and Twitter

* Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable

* A problem- solving attitude


PG - Post Graduation Not Required
Doctorate - Doctorate Not Required

Company Profile

Rivera Manpower Services
We currently hire for Ernst Young (EY) / IBM / Dell / Siemens / Infosys / Amazon / American Express / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / JP Morgan Chase / Altisource / Pole To Win (Japanese Based Company) / Mphasis / 24[7] / HP
View Contact Details+
Contact Details

Recruiter Name:PALAK

Contact Company:Rivera Manpower Services

Telephone:7829330187

Address :#8,SAMSUNG PLAZA,3RD FLOOR,BTM 2ND STAGE.

Website:http://www.riveramanpowerservices.in